IT Service Management Case Study
Navy Process Reference Model (NPRM) Toolkit A valuable reference model was not being utilized mainly due to its substantial size and complex content. Falconwood overcame this challenge by creating user-friendly tools to make it accessible and understandable. Business Challenge The DoD CIO released DoDI 8440.01 IT Service Management, which established policy for the effective use of enterprise standards in the management of the Department of Defense Information Network (DoDIN). The...
