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IT Service Management Case Study
Navy Process Reference Model (NPRM) Toolkit  A valuable reference model was not being utilized mainly due to its substantial size and complex content. Falconwood overcame this challenge by creating user-friendly tools to make it accessible and understandable.   Business Challenge  The DoD CIO released DoDI 8440.01 IT Service Management, which established policy for the effective use of enterprise standards in the management of the Department of Defense Information Network
James Parrish
Nov 133 min read
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Moving 350,000 Workstations to a New Network!
Business Challenge How can the U.S. Navy quickly and securely move 350,000 workstations from the 20+ year old NMCI network ( navy.mil ) to the new Flank Speed ( us.navy.mil ) Zero Trust network without purchasing additional hardware, software or employing a large labor force to accomplish the transition? Adding to the challenge, a large portion of the workforce is still working remotely and do not have access to a physical NMCI network connection on a regular basis.  PEO Di
Michael Mackessy
Oct 302 min read
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Reduction in Time to Perform IT Infrastructure AuditsÂ
Physical inventories of IT infrastructure assets were time consuming and required extensive data quality checks and validation. Enhancements to existing tools and process improvements were identified.   Business Challenge  In support of an ITSM-based Asset Management process, Falconwood was tasked with performing extensive physical audits of approximately 140,000 IT infrastructure assets throughout the Navy’s facilities in the continental United States. The audits required
Brian Shaffer
Oct 162 min read
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The Use of Root Cause Analysis (RCA) Methodologies to Enable the first Naval Enterprise Service for Marine Corps Users
Cameo Systems Modeler (CSM) software, bi-directional connectivity, access to a floating license server, and access to a collaborative...

Tiffany L. Lewis Bell PhD
Oct 24 min read
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Transforming Navy RMF Authorization Through Expert Training
Our RMF Training Program at Falconwood has helped teams reduce their authorization timeline from 9 months to just 6 months.
David Scheiderer
Feb 272 min read
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Unlocking Insights with a Centralized Data Hub That Drive Results
When IT systems fail to perform, organizations pay the price—productivity drops, disrupting workflows and diminishing user satisfaction.
Frank W. Klucznik
Jan 302 min read
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